Introduction:
The Government e-Marketplace (GEM) portal, a cornerstone of government procurement, is currently facing a critical issue: “ghost logins.” This phenomenon allows users to seamlessly log in without any indication that another user is already actively on their account. This “silent takeover” often results in the immediate and unexpected logout of the original user, severely disrupting workflows.
The Silent Invasion:
- No Warning Signs: Users attempting to log in receive no alerts or notifications about existing active sessions, leaving them unaware that they might be overwriting another user’s work.
- Sudden Logouts: The original user is abruptly logged out without warning or explanation, leading to lost work, interrupted transactions, and significant frustration.
- Data Inconsistencies: The unpredictable nature of these “ghost logins” can introduce data inconsistencies and errors, further complicating procurement processes.
Impact on Users:
- Productivity Plunge: Unexpected logouts disrupt workflows, leading to significant time wastage and decreased productivity for both buyers and sellers on the GEM platform.
- Data Loss and Errors: Lost work and data inconsistencies can result in costly errors and delays in procurement processes.
- Eroding Trust: The unpredictable nature of the platform and the lack of transparency regarding concurrent logins are eroding user trust in the GEM portal’s reliability and security.
Urgent Need for Resolution:
- Clearer Login Notifications: The GEM portal must implement clear and immediate notifications when multiple login attempts are detected. This could include alerts, warnings, or even temporary blocks on concurrent logins.
- Enhanced Session Management: Improved session management protocols are crucial to prevent unauthorized session overwrites and ensure data integrity.
- Stronger User Support: The portal must provide more robust and responsive customer support to assist users facing these issues and address their concerns promptly.
Conclusion:
The “ghost login” issue on the GEM portal is a serious concern that demands immediate attention. By effectively addressing these challenges, the government can ensure the smooth and efficient functioning of this critical platform, restoring user confidence and facilitating seamless government procurement.